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Terms and Conditions
Privacy Policy
Delivery Policy
Refund and Returns Policy
Substitution Policy
As a family owned and operated business, we understand the importance of customer satisfaction, word of mouth and repeat business. To ensure 100% customer satisfaction, St Albans Flower Market guarantees to use the freshest available seasonal blooms and quality product in all our bouquets and flower arrangements. And to deliver when we say we will deliver.
It is our expectation to meet your expectation.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern St Albans Flower Market's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term '[St Albans Flower Market/StAlbansFlowerMarket.com]' or 'us' or 'we' refers to the owner of the website whose registered office is [3A St Albans Road, Saint Albans, 3021 VIC]. The term 'you' refers to the user or viewer of our website.
See our Substitution Policy
We endeavour to ensure all arrangements delivered are identical to the images advertised on our website. However, flowers, plants, wrapping and containers are seasonal and/or subject to availability and supply on the day of your delivery. In this instance, our florists will do their best to substitute the unavailable product with an item of similar quality and value, to complement the image on our website. This policy also applies to ensure your delivery is dispatched on time, for the delivery date requested, and that the recipient receives the best possible blooms available on the day of delivery.
Some flowers are affected by delivery and freight schedules. Should this be the case, we will endeavour to advise you of the situation.
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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.