REFUND AND RETURNS POLICY

At St Albans Flower Market, we believe in ensuring your satisfaction with every purchase. Our policies and procedures are designed to facilitate a seamless process in the event that a refund or return becomes necessary.

Our Promise to You

If for any reason you are not completely satisfied with your order, simply reach out to us at St Albans Flower Market. We are committed to rectifying any issues promptly if they arise due to any fault on our part.

Ordering Mishaps

We understand that mistakes can occur during the ordering process. If you realize an error such as adding an extra item unintentionally or entering the wrong delivery date, please contact us immediately. We will gladly make the necessary adjustments as long as the order has not yet been dispatched for delivery.

In some cases, we may identify potential errors and attempt to reach you for clarification. If we are unable to establish contact before dispatching the order, we will proceed based on the information provided.

Cancellation Policy

Should you need to cancel your order, please notify us promptly. Full refunds can be provided under the following conditions:

  • Orders cannot be canceled or refunded once the items have been delivered.
  • If your order is already in transit, a cancellation fee of 50% of the total order value will apply to cover delivery and product costs.
  • For orders under $200.00 (AUD), cancellation is free of charge if the order has not been dispatched or delivered.
  • For orders over $200.00 (AUD), cancellation without a fee is permitted until midnight (AEST) the night before the scheduled delivery date. On the day of delivery, a cancellation fee of 50% will apply unless the order has not yet been dispatched.

Substitutions

While we strive to fulfill orders exactly as requested, seasonal variations may necessitate substitutions. In such instances, we will endeavor to contact you to approve any necessary changes. If we do not receive a response before dispatch, we will assume your acceptance of the substitutions.

We continuously work to minimize the need for substitutions to ensure your satisfaction.

Post-Delivery Concerns

Given the perishable nature of our products, it is crucial to address any concerns promptly. Please reach out to us within 3 days of delivery if you have any issues regarding the quality or condition of your flowers.

Upon contacting us, we may request a photo of the flowers to assess the situation. If deemed necessary, we will offer a replacement or a refund based on the circumstances.

Delivery Charges

Refunds for delivery charges are not provided in cases of incorrect delivery details. Additional fees may apply for re-delivery due to incorrect information provided.

Change of Mind

We understand that preferences may change. As long as your order has not been dispatched, we will accommodate change of mind requests and process refunds accordingly.

Replacements & Returns

In cases where a replacement is warranted, we may request the return of the original arrangement for assessment. St Albans Flower Market will cover the cost of both the replacement delivery and the return.

For other return requests, such as unwanted gifts, the buyer is responsible for covering the associated delivery fees.

Refund Processing

Refunds will be issued to the original payment method used for the order. Processing times may vary, but refunds are typically completed within four working days.

If you have any questions or concerns regarding your refund, please do not hesitate to contact us at:

For more details about contacting us click here: Contact